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Kozhikode | Expertini

Urgent! Technical Support and Implementation Engineer in Kozhikode | Software Associates- WeMakeIoT | Expertini

Technical Support and Implementation Engineer



Job description

Key Responsibilities

Provide timely technical support to clients via email, chat, phone, or ticketing system

Troubleshoot, diagnose, and resolve software/application and integration issues

Log and track issues, escalate when necessary, and follow through to resolution

Create and maintain technical documentation, FAQs, and knowledge base articles

Analyze recurring support trends and suggest improvements

Work closely with clients to understand their requirements and provide tailored product implementation

Set up, configure, and test software/hardware solutions based on customer environments

Lead onboarding and training sessions for new clients

Collaborate with internal teams (Product, Engineering, Sales) to ensure smooth deployment

Track implementation milestones and report progress to stakeholders

Qualifications:

  • B.Tech in Computer Science, Information Technology, Electronics, or a related field
  • 0–2 years of experience in technical support, software implementation, or similar roles
  • Basic knowledge of databases (MySQL, SQL Server), APIs, and web technologies
  • Strong analytical and communication skills
  • Customer-centric mindset with good problem-solving ability
  • Willingness to learn and adapt in a dynamic environment

Job Types: Full-time, Permanent

Work Location: In person


Required Skill Profession

Other General



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