Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Staffing Forecaster.
Kozhikode Jobs | Expertini

Urgent! Staffing Forecaster - Local Job Opening in Kozhikode

Staffing Forecaster



Job description

As a Workforce Management Professional, you will be responsible for analyzing historical data and current trends to predict near-future staffing needs.

The goal is to accurately schedule employees to meet anticipated stakeholder demand within a short time frame.

  1. Key Responsibilities:
  • Monitoring call volume, average handle time, and other relevant metrics to generate accurate short-term forecasts
  • Identifying potential fluctuations in demand and adjusting staffing levels accordingly to optimize service levels while managing labor costs
  • Regularly reviewing historical call volume data, stakeholder behavior patterns, and other relevant metrics to identify trends and patterns for accurate forecasting
  • Utilizing WFM software to build and maintain short-term forecasting models, adjusting parameters based on current trends and seasonal fluctuations
  • Communicating forecast updates to operational teams, including supervisors and agents, to ensure proper staffing levels are maintained

Requirements

  • Strong analytical skills and proficiency in data analysis techniques
  • Experience with workforce management software and forecasting tools
  • Excellent communication and collaboration skills to effectively communicate forecasts to stakeholders
  • Understanding of contact center operations and key performance indicators (KPIs)
  • Proficiency in Microsoft Excel and other data analysis tools
  • Ability to work under pressure and adapt to changing conditions

Benefits

  • Data-driven approach to workforce planning
  • Opportunity to develop and implement forecasting models
  • Collaborative team environment

Role & Responsibilities

Data Analysis

Analyzing historical call volume data, stakeholder behavior patterns, and other relevant metrics to identify trends and patterns for accurate forecasting.

Forecasting Model Creation

Creating and maintaining short-term forecasting models using WFM software, adjusting parameters based on current trends and seasonal fluctuations.

Intraday Adjustments

Monitoring real-time call volume and service levels, making necessary adjustments to staffing schedules as needed throughout the day.

Communication and Collaboration

Communicating forecast updates to operational teams, including supervisors and agents, to ensure proper staffing levels are maintained.

Performance Reporting

Generating reports on forecasting accuracy, identifying areas for improvement, and proposing adjustments.


Required Skill Profession

Business Operations Specialists



Your Complete Job Search Toolkit

✨ Smart • Intelligent • Private • Secure

Start Using Our Tools

Join thousands of professionals who've advanced their careers with our platform

Rate or Report This Job
If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.


    Unlock Your Staffing Forecaster Potential: Insight & Career Growth Guide